A truly capable and knowledgeable outsourcing partner/vendor will always obtain enough information to define your problem(s) and needs in order to develop and deliver possible solutions. Once identified ask for a vendor track record of fixing the problem. The vendor should be able to add value to your processes or products; not just improve the bottom line. Industry experts say that defining the problem is 50% of the solution. The vendor you are shopping should assist you to get your needs and then partner together with the end goal in mind. An outsourcing hero will educate the client during the process of delivering the solution. The vendor should always have …