In Medical Billing, Partners are Valuable Assets

Did you know your medical billing partner can be counted among your most valuable business assets? Customer service and health care are also very important aspects of your practice, however, medical billing is the core of the business. You should know at all times that people responsible for the core of your business can be trusted. Knowing your medical billing staff members is imperative to your success.

Medical coding and billing is an extremely skilled practice. When you outsource your medical billing claims, you have to have confidence that your medical billing partner will check the coding, put the medical documentation in order, make notations where needed and submit your medical billing claim through secure measures.

You also have to know you have trust your medical billing partner. Be wary of medical billing companies that can’t show you what their policies are for storage of information or how information is transmitted. Each day claims representatives see personal information pass across their desks. These could be patient Social Security numbers, illnesses, or patient history information. Each one of these items is extremely confidential and you have to know this information will be held in absolute confidence.

Medical billing fraud is another large issue today. Medical billing staff members have a job in which it is very easy to commit medical billing fraud. Your patients’ accounts and your payers’ accounts are left in their hands. A good rule of thumb when you’re looking at medical billing partners to outsource your medical billing to is to ask for reference. Failure to provide them or if you’re given numbers that just never seem to answer or you leave a message that never gets returned should throw up a red flag.

When you’re ready to outsource your medical billing, do your homework and ask questions. Picking the right medical billing partner for your practice will ensure that all your claims are processed correctly and you receive the best reimbursements possible for each of your medical billing claims.

View all Articles by: Kathryn E, CCS-P - Retired