No matter how big or small your medical practice is, most administrative leaders and physicians are stressed about outcomes, paying bills, compliance, and — most importantly — keeping patients happy. Unfortunately, while realizing your practice has the same issues as any other brings a feeling of camaraderie, it doesn’t solve any problems. Many practices still carry the mindset that, “if you build it, they will come.” However, the day-to-day challenges of staying profitable in a challenging patient environment dominated by Google reviews and a major push for value-based care are becoming harder to bear. As patients are behaving more like consumers, practices need to embrace a patient-centered mindset in order …